Monitor
Monitor production alerts, application health, scheduled workloads, and Splunk dashboards to identify issues early and support service continuity.
Security Operations • Linux Production SupportSourab
Sourab
Palrecha.
Security Operations Analyst with four years of enterprise experience supporting business-critical production environments at FIS Global. Focused on proactive monitoring, incident response, Linux operations, observability, and secure, reliable service delivery.
4 yearsEnterprise operations
2022—2026FIS Global
CEH v12Certified in 2024
Profile
Operational reliability, with a security mindset.
I bring hands-on experience from a high-availability production-support environment, where timely detection, disciplined incident handling, accurate communication, and controlled change execution are essential. I am expanding this foundation into Security Operations, Splunk-based investigation, vulnerability assessment, and cybersecurity services.
Investigate
Handle P1–P4 incidents through structured triage, analysis, escalation, stakeholder updates, resolution validation, and documented handover.
Improve
Automate repetitive daily activities, support controlled deployment and patch changes, and apply practical workarounds to restore service efficiently.
Experience
Enterprise production operations.
Service Delivery Analyst
FIS Global
June 2022 – March 2026
- Monitored production alerts and operational health indicators to identify and respond to service-impacting events.
- Managed P1–P4 incidents, coordinating investigation, communication, escalations, resolution activities, and incident closure.
- Monitored and resolved scheduled jobs and batch workflows; provided approved workarounds when required to protect business operations.
- Used Splunk dashboards to support log visibility, operational investigation, and alert monitoring.
- Supported on-call operations and shift activities for business-critical production services.
- Executed migrations and controlled deployments through Jenkins in line with change-management practices.
- Supported emergency changes and regular patch changes, helping maintain stable and reliable production environments.
- Automated recurring daily activities, improving operational efficiency by approximately 30–40%.
Impact: Proactive monitoring and timely response helped reduce operational downtime and support service availability. Exact client, application, infrastructure, and incident details are intentionally excluded to respect confidentiality.
Operational case studies
How I approach critical work.
These representative examples describe my operational responsibilities without exposing client names, systems, data, or confidential production details.
P1–P4 production incident response
Triaged alerts, validated impact, reviewed operational and Splunk dashboard signals, engaged the appropriate resolver teams, tracked recovery, and maintained clear incident communication through resolution.
Batch workflow failure resolution
Monitored scheduled jobs and production workflows, investigated failures, applied approved workarounds where appropriate, and coordinated resolution to minimize downstream business impact.
Deployment and migration support
Supported planned migrations and application deployments using Jenkins, following established change processes and validating post-change operational health.
Patch and emergency change support
Participated in regular patching and emergency change activities, coordinating execution and verification to maintain stability in production environments.
Toolset
Operations and security foundation.
ServiceNowSplunkJenkinsControl-MDynatracexMattersProduction MonitoringIncident ManagementOn-Call SupportChange ManagementPatch ManagementDeployment SupportSecurity OperationsCybersecurity Fundamentals
Security operations
Alert monitoring, operational investigation, incident triage, security-minded escalation, log visibility, and service continuity.
Production support
Monitoring, incident resolution, workload monitoring, workarounds, on-call operations, and cross-team coordination.
Certification
Certified Ethical Hacker (CEH v12)
Completed 2024
Freelance services
Security support for authorized environments.
I am developing practical cybersecurity services for organizations and individuals that need an operations-focused security perspective.
Security monitoring support
Support for alert-review processes, log visibility, incident workflow documentation, and operational monitoring improvement.
Vulnerability assessment
Authorized vulnerability scanning, findings review, prioritization, and remediation-oriented reporting for approved systems.
Linux security review
Baseline-oriented Linux configuration review, access and logging checks, hardening recommendations, and clear remediation guidance.
All security testing and assessments are performed only with explicit written authorization and a mutually agreed scope.
Get in touch
Let’s discuss security operations.
Available for Security Operations, production-support, and cybersecurity opportunities, as well as authorized security-assessment engagements.